Empower sellers with a streamlined support ticket system that enables quick issue reporting, transparent tracking, and responsive resolution—all within the Spurtcommerce platform.

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1. Category-Based Ticket Submission

2. Admin Response and Ticket Management

3. Reopen Option for Unresolved Issues

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1. Category-Based Ticket Submission 

Admin can define support categories such as Payments, Orders, Product Listings, Shipping, and more—along with sub-categories under each. This helps sellers quickly pinpoint and select the exact issue while raising a ticket, ensuring faster and more relevant assistance.

2. Admin Response and Ticket Management

Admins receive and review tickets, respond to seller queries directly within the platform, and manage ticket statuses—from open to resolved—offering organized and efficient support tracking.asily.

3. Reopen Option for Unresolved Issues

If a seller feels their issue needs further attention, they can easily reopen the closed ticket for continued assistance, ensuring no query is left unresolved and seller satisfaction is prioritized.